Location

Job Description:

SUMMARY:

The Personal Banker provides customers with financial transactions that are a "Wow" experience including opening, selling, and servicing deposit accounts and personal loans.

ESSENTIAL FUNCTIONS:

Deposit:

• Open various new accounts, process necessary information, and educate the customers as to services/products available.

• Use every customer contact as an opportunity to advise customer about additional services or programs that may benefit them.

• Accountable for cash drawer; locking cash drawer; balancing currency, coin, and checks in cash drawer at end of shift; and reporting any discrepancies to supervisor.

• Answers basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.

Lending:

• Interview lending customers to obtain financial history. Analyze information and sell customers on the products and services that best meet their needs.

• Prepare personal loan applications completely, accurately and in accordance with Federal guidelines and the Bank's policies and procedures.

• Consistently inform and sell customers on credit life and disability insurance and GAP insurance.

Other:

• Provide a "Wow" customer service experience for team members and customers.

• Develop and maintain productive relationships with team members, leaders, customers, and vendors.

• Prompt and reliable attendance is essential in order to provide expected levels of service.

• Must comply with all Gate City Bank policies, procedures, and applicable laws and regulations.

• Must be detailed-oriented and maintain high degree of accuracy.

• Ability to make decisions in a fast-paced environment.

Hours 9:00 to 6:00 Monday thru Friday and Rotating Saturdays 8:45 to 12:15.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent; 2 years college or technical school; 2 years related experience; or equivalent combination of education and experience.

• Strong oral and written communication skills.

• Interpret and use data for decision making.

EOE/including Disability/Vets

Member FDIC