Location

Job Description:

The Fraud Recovery and Legal Processing Analyst is responsible for processing and initiating requests for fraud recoveries through hold harmless requests, completing law enforcement information sharing requests and restitution requests, reviewing, and responding to UCC Warranty Breaches involving fraud with Check Processing, and responding to legal requests such as subpoenas, search warrants and seizures. This position will also serve as the back-up as needed to the Fraud Mitigation QA Analyst as requested.

ESSENTIAL FUNCTIONS:

• Reviews, compiles, executes, and ensures completion of the process for initiating requests for fraud recoveries such as hold harmless requests.

• Initiates, tracks, and fulfills requests to and from law enforcement.

• Initiates, tracks, and monitors the documented process for restitution and associated recoveries.

• Reviews and responds to UCC Warranty Breaching involving fraud with Check Processing and ensuring that appropriate Fraud Alert and Investigations occur.

• Responds to, compiles, tracks, and maintains all legal requests and serve as the Custodial of Records for the Bank for subpoenas, search warrants, seizures, etc.

• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.

• Works both independently and in a team environment.

• Develops, maintains, and as necessary facilitates contact with federal and state law enforcement agencies to facilitate investigations.

• Maintain a current thorough understanding of money laundering, terrorist financing and fraud issues including policies, procedures, regulations, industry best practices, criminal activities, and developing trends.

• Strong knowledge and understanding of BSA/AML/OFAC, Fraud risk management, and UCC requirements.

• Sound analytical, problem solving and organizations skills.

• Sound oral and written communication skills.

• Working knowledge of a Bank operating environment and applicable systems, including Microsoft Office.

• Exhibit 'Brilliant at the Basics' customer service skills and the ability to develop and maintain productive relationships with colleagues, management, and clients.

• To provide expected levels of service to Gate City Bank customers, co-workers, and vendors, prompt and reliable attendance is an essential function of this position.

• Must comply with all Gate City Bank policies, procedures, applicable laws, and regulations.

• Ability to make decisions in a fast-paced environment.

• Ability to maintain composure in stressful situations, including resolving problems or concerns with potentially upset customers.

EDUCATION AND EXPERIENCE:

Associates or bachelor's degree in criminal justice or legal related field, or equivalent work or educational experience required, or related field desired; minimum of 2 years of BSA/AML/OFAC, Fraud, Legal, or Compliance experience required or equivalent combination of education and experience.

EOE/including Disability/Vets

Member FDIC