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Service Supervisor Job Opening at Cummins NPower LLc in Minot, ND
| [Position No Longer Available] |
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| Position: | Service Supervisor |
| Company: | Cummins NPower LLc
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| Job Location(s): | Minot, ND |
| Start Date: | As soon as possible |
| Employment Term: | Regular |
| Employment Type | Full Time |
| Starting Salary Range: | |
| Required Experience: | Open |
| Required Security Clearance: | None |
| Related Categories: | Customer Service - General, Management and Supervision, Maintenance - Machines |
Position Description
| Requisition Number | 12-0018 |
| Post Date | 6/5/2012 |
| Title | Service Supervisor |
| Pay Type | Exempt/Salaried |
| Work Hours | 1st Shift |
| City | Minot |
| State | ND |
| Description | Key Responsibilities * Initial customer contact over phone in a Field Service environment, opening work orders, capturing comprehensive complaint, unit information, etc * Supervise technician work flow: Schedules and plans work * Coordinates work in progress within Field Service Department and parts operations * Performs customer follow-up on status of work in progress * Creates and presents estimate to the customer on repair costs * Supports and utilizes Internal Computer system for coordinating Service Operations * Communicates with customers and associates * Responsible for processing of work orders and warranty claims for customer invoicing * Provides hands-on technician assistance as needed * Monitor warranty acknowledgement reports daily * Monitor and correct warranty variances as necessary * Other duties as assigned Critical Experience, Knowledge, Skills and Abilities by Dimension: Functional/Technical * Excellent customer support skills * Ability to use a computer and keyboard to complete work. Experience with MS Office tools such as Word and Excel * Strong organizational and time management skills * Able to multi-task in a fast paced work environment * Knowledge and/or experience with warranty * Experience in a related role and/or field * Knowledge of Diesel Engines and Power Generation technology a plus Quality/Improvement * Ability to contribute to system improvement process * Commitment to task and results oriented * Strong commitment to safety Teamwork * Excellent communication skills (active listening, writing, speaking & telephone) * Ability to work through conflict * Ability to develop & maintain effective working relationships with customers and co-workers. * Possess a strong work ethic and positive attitude Leadership * Demonstrated ability to initiate, expedite, follow through to project completion * Effectively use good problem solving skills * Ability to positively react to change in environment, process and people * Prepare and deliver Technician performance review Cummins NPower is an Affirmative Action/Equal Opportunity Employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance. |